Resume

SUMMARY OF SKILLS

Communications specialist with a demonstrated ability to think “outside of the box” and adjust quickly to different personnel, technical, and computer situations. Eight years of customer service experience, in both call-center and computer-driven environments. Knowledgeable in all aspects of Microsoft Office Suite. Familiarity with Content Management Systems (CMS) from WordPress to TeamSite and Interwoven. Extremely detail oriented, with effective time-management skills.

PROFESSIONAL EXPERIENCE

MARC Inc. of Manchester – Manchester, Connecticut 2018 – Present
Communications Specialist

90 | Ninety Web Design – Hebron, Connecticut 2010 – Present
Content Editor

  • Responsible for wordsmithing of original copy for clients websites
  • Molds existing copy into smoother, more presentable format
  • Work with clients to assure their needs are satisfied

J & M Motorsports – Manchester, Connecticut 2016 – 2016
Social Media Specialist

  • Responsible for creating new website
  • Added hundreds of products into website for customer sale
  • Set SEO on content on website to better reach customers

VOYA – Windsor, Connecticut 2013 – 2014
Customer Contact Center Representative

  • Delivered cost-effective, quality service to participants in order to retain customers and increase profitability
  • Accurately handled and supported customer requests for service, and product/procedural information for various types of group and individual insurance products
  • Resolved complex customer issues

Comcast Corporation – Enfield, Connecticut 2010 – 2011
Customer Account Executive

  • Accountable for promoting and selling Comcast products and services to both new and existing customers while engaging with them
  • Communicated effectively with customers to inform them of the features, benefits, and use of all products and services
  • Educated and assist them on their purchase decision and offer the best possible technology solution to meet their needs

Aetna, Inc. – Hartford, Connecticut 2008 – 2009
Co-Op Student, Strategic Marketing (Internal) Communications

  • Maintained correspondences relating to Aetna’s tobacco cessation program
  • Edited bi-weekly, business-related newsletter targeted to Connecticut-based employees
  • Wrote news content for Aetna’s internal company website, “AetNet”
  • Supported some company website updates while utilizing the CMS TeamSite/Interwoven

NASCAR Whelen Modified Tour (NWMT) – South Windsor, Connecticut 2002 – 2009
Public Relations

  • Wrote press releases and created “hero cards” for numerous NWMT drivers
  • Supervised staff of 6, securing credentials and managing travel agendas
  • Contributed live event coverage and post-race articles, including copy and photos, for “The Short Track Source,” Speed51.com
  • Maintained ModSeriesScene.com (MSS), a popular NWMT website
  • Designed and implemented features on MSS to include extensive driver, team, and track information

The Hartford Financial Services Group, Inc. – Hartford, Connecticut 2000 – 2006
Reinsurance Technician (2002 – 2006)

  • Reviewed documents for accuracy and authorized payments to reinsurers
  • Trained employees new to the department on all aspects of the job
  • Created templates to help streamline the communication process with external customers

Customer Service Representative (2000 – 2002)

  • Chosen as the coach of the new hire class
  • Facilitated classroom training which included the buddy-phone system to allow trainers to observe live calls

EDUCATIONAL EXPERIENCE, PROFESSIONAL AFFILIATIONS, AND HONORS

BS in Communications, Concentration: Organizational Communications 2007 – 2009
Perdue University Global, West Lafayette, Indiana
Dean’s List: Winter 2009, Spring 2008, President’s List: Winter 2008, Fall 2007, Summer 2007

  • Alpha Beta Kappa National Honor Society (2007 – Present)
  • Golden Key National Honor Society (2007 – Present)
  • Association of Women in Communication (2008 – 2009)
  • Lambda Pi Eta Honor Society, for Communications (2008 – 2009)